Customer Service

Shipping & Delivery
Postage & handling for orders sent within Australia are charged a flat rate fee of $10. At VEIL OF FAITH our goal is to ship your order within 3-10 working days .During the busy sale period or public holidays we aim to have your orders shipped for an arrival within 3-10 days. Orders are shipped with Fastways Couriers as such All online orders can be tracked through Fastways Couriers.
Privacy & Security

Veil of faith Pty Ltd is a registered company ABN:40 551 401 969

We collect personal details at our stores as well as online both hardcopy and electronically. Customer’s personal information will strictly remain private to our store. The nature of the information collected may vary according to the reason for which the information is collected. the standard information that may be collected includes; customer’s name, address, credit card details, phone number and email address. This information is used to allow veil of faith to contact our customers and provide the best service we possibly can. As such if this personal details are not provided we will not be able to provide the best services we can
Returns & Replacements

At 'VEIL OF FAITH' we wish for our customers to be pleased with all their purchases. If you are not entirely satisfied with your purchase, we are happy to exchange or give you a credit note within two weeks of purchase. As we do not refund money. To exchange an item, simply send it back in its original condition with all tickets and labels attached, together with your receipt from our shop within two weeks of purchase. You must specify whether you would like an exchange or a credit note as for an exchange of item(s) veil of faith will need to contact you to finalise the exchange. Please note that Veil of faith strictly does not exchange on items that have been worn. Please note that there will be additional shipping charges for returned items due to customer change of mind, however Veil of faith will not charge a shipping fee for items that may be damaged or faulty. Please be aware that we strictly do not return or exchange scarves and caps. Please note; the online store cannot accept returns or exchanges that where physically purchased at one of the veil of faith stores (Greenacre or Liverpool). However, for your convenience the items purchased online may be exchanged for another or for a credit note excluding all shipping costs if brought to any of the Veil faith stores. This is provided that all our return policy conditions have been met. You must present your receipt with the item (s) to obtain an exchange or credit note.

Veil of faith is not responsible for the loss of gift vouchers and credit notes and as such will not replace them for customers. Gift vouchers and credit notes are not redeemable for cash for either of the stores

Returns should be sent to "VEIL OF FAITH"
P.O. BOX 267,
GREENACRE.2190.NSW
AUSTRALIA.
Ordering

Please choose carefully when ordering, because we do not refund. We gladly exchange for change of mind within the allocated time frame of 2weeks with a proof of purchace. Please choose the right size and colours .As our items have a wide range of colours and sizes.

All prices on our website are displayed in Australian Dollars (AUD) and will be charged in Australian dollar ($).

Size Information
Measurements do vary depending on style and fabric.Our sizes are very reasonable.
WOMENS SIZE CHART - VEIL OF FAITH ( BASIC MEASUREMENTS )
MEASUREMENTS ARE IN CMS
Description Size 8 Size 10 Size 12 Size 14 Size 16 Size 18
Bust 90.00 95.00 100.00 105.00 110.00 115.00
Waist 70.00 75.00 80.00 85.00 90.00 95.00
Hip 97.50 102.50 107.50 112.50 117.50 122.50
Length Shoulder to Hem 150.00 150.50 151.00 151.50 152.00 152.50
Sleeve length 60.00 60.50 61.00 61.50 62.00 62.50