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Terms & Conditions

 

 

ONLINE SHOP TERMS

By ordering goods from our online shop, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.

 

BUYERS

You may buy goods offered online by us by completing the order form available on our website. You agree to deal with us in good faith and in compliance with all applicable laws.

 

ORDERS

Once you submit an order, you cannot cancel it.  All orders are subject to acceptance by us, at our discretion.

 

PRICES

All prices are in Australian dollars. Prices include GST unless indicated otherwise but exclude delivery charges and customs duty and other taxes, if applicable. All prices are subject to change without notice.

 

PAYMENT

The full payment for your order (including the product price and applicable delivery charges) is deducted from your credit card on completion of your order. Delivery will commence once payment has been processed/validated. We accept payment by Visa, MasterCard and PayPal. Credit card details are processed and are not stored by us. Large transactions may involve additional screening and we will require confirmation on key details before we proceed to fill the order. In this event, we will contact you where this may delay your order by a short period.

 

SPECIAL OFFERS

We may provide special offers in relation to our goods from time to time. At any time, we may terminate any special offer without advance notice. If terminated, a special offer will continue to apply to goods you ordered in good faith in accordance with these Terms before the special offer was terminated.

 

ERRORS

From time to time there may be errors on our website such as wrong pricing, wrong descriptions and offers for products that are not available or are no longer available.  Despite anything else in these Terms, to the extent legally permitted, we may decline or cancel any orders that are affected by the error, even if the order has been confirmed and a credit card charged.  If your credit card is charged for the purchase and we cancel the order, we will notify you and credit your credit card account for the amount charged.

 

AVAILABILITY

All goods are offered for sale subject to available stock. If an item is out of stock, we may contact you to offer a substitute.

If you do not accept a substitute item and your credit card has been charged for an item that is out of stock, we will cancel your order and issue a credit to your credit card account in the amount charged.  If you order goods and some are not in stock, you agree that we may fill that part of your order for which stock is available.

 

DAMAGE

If you receive any goods in a damaged condition, we may issue you a credit in the amount paid for the goods or send replacement goods at our discretion if you notify us within 7 days of the delivery date.  We may ask you to provide proof of the damage, as a condition of refund or replacement. 

 

RISK

Risk of damage, loss or deterioration to goods passes to you on delivery in accordance with these Terms.

 

TITLE

Goods ordered by you remain our property until you pay for them in full.

 

PRODUCT WARRANTIES

To the extent legally permitted, we exclude all conditions, warranties, guarantees and similar, whether express or implied, as to the condition, suitability, quality, fitness or safety of any goods or services supplied by us (Warranties), other than those implied by statute which may not be legally excluded.  Any liability we may have to you under Warranties implied by statute which cannot be excluded is limited, where expressly permitted by statute, to supplying, or paying the cost of supplying, the goods or services again or repairing, or paying the costs of repairing, the goods, at our option.    

 

RETURNS

In addition to your statutory rights, if you change your mind we will happily exchange or refund your item/s providing the following conditions have been met:

  1. The items are returned within 7 days of the purchase date and the original sales receipt is present.
  2. Items must be in original condition as purchased, with all labels/tickets attached. Garment must not have been worn.

Returns/exchanges can be sent to:

 

Veil Of Faith Greenacre

Shop 2 & 3, 198 Waterloo Road

Greenacre NSW 2190

 

If you return items to us that do not comply with the above requirements, we will return them to you at your cost.

 

PACKING PROBLEMS

Please check your items against your receipt. If there are any discrepancies please email info@veiloffaith.com.au or call our Customer Service line on 97405115 as soon as possible and within 30 days of purchase date.

 

You can exchange or return your online order to a physical Veil Of Faith store with the original receipt you receive in your parcel subject to the terms of this section. We do not offer refund or exchange for change of mind purchases on sale items, scarves, bands and accessories.

 

NOTICES

We may notify you by email, a general notice on this website or by other reliable method to an address or using contact information previously provided by you.

 

ENTIRE AGREEMENT

These Terms (including any terms or policies incorporated by reference) set out the entire agreement between you and us concerning its subject matter and supersedes all prior communications.

 

ALTERATIONS

We may alter these Terms from time to time by posting the altered version on our website. You should visit the website regularly to keep up to date with any alterations. In the case of an alteration, the altered Terms only apply to goods ordered via the website after the alteration takes effect.