Delivery Information
SHIPPING WITHIN AUSTRALIA
Veil Of Faith delivers within Australia using Australian Post delivery services. Goods will only be delivered on business days.
Please ensure that any special instructions relating to the delivery are specified before finalising the order at checkout.
Coronavirus Update
Currently, due to Covid-19 affecting Melbourne, we ask our Melbourne customers to keep in mind that there are delivery delays.
We thank you for being so patient!
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POSTAGE COSTS AND DELIVERY TIMES
Australian Standard Delivery AU$10.00 3-10 Business Days
Australian standard delivery postage and handling charges are a flat rate of AU$10.00 per transaction.
TRACKING
Once your order is shipped you will receive an email confirmation of your shipping details.
SHIPPING INTERNATIONALLY
Veil Of Faith utilises the services of DHL for international delivery. Goods will only be delivered on business days.
Please ensure that any special instructions relating to the delivery are specified before finalising the order at checkout.
All prices displayed on our website are in Australian Dollars (AU$) and will be charged in Australian Dollars at the time of checkout.
INTERNATIONAL TAXES
Many international countries have custom fees, as per the country’s regulations. If custom fees are required to be paid by the customer, Dhl Express will contact the customer regarding the fee.
If the customer chooses to reject the payment, this order will return to Veil of Faith. This will be classified as an ‘order cancellation’. Read underneath heading ‘order cancellations’ to understand what happens next.
POSTAGE COSTS AND DELIVERY TIMES
For international orders we use DHL EXPRESS. Standard Delivery is AU$35-$60 approximately or you can choose express post. Postage time is *3-10 Business Days.
TRACKING
Once your order has been shipped, you will receive an email confirmation of your shipping details and tracking number.
ORDER CANCELLATIONS
Orders can be cancelled before it being despatched. Once orders are in transit, they cannot be cancelled. ONLY Dhl Express INTERNATIONAL can be cancelled whilst in transit. If cancelled, ONLY the value of the item(s) can be refunded once returned. The shipping fee cannot be refunded.
ORDER SUPPORT AND FURTHER INFORMATION
If you require any assistance with your online order or would like further information regarding postage and delivery, please contact us at:
Email: info@veiloffaith.com.au