Delivery Information
SHIPPING WITHIN AUSTRALIA
Veil Of Faith delivers within Australia using Australian Post delivery services. Goods will only be delivered on business days.
Please ensure that any special instructions relating to the delivery are specified before finalising the order at checkout.
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POSTAGE COSTS AND DELIVERY TIMES
Australian Standard Delivery AU$10.00 3-10 Business Days
Australian standard delivery postage and handling charges are a flat rate of AU$10.00 per transaction.
TRACKING
Once your order is shipped you will receive an email confirmation of your shipping details.
SHIPPING INTERNATIONALLY
Veil Of Faith utilises the services of DHL for EXPRESS delivery. Delivery time is usually 5-10 business days. Goods will only be delivered on business days.
Please ensure that any special instructions relating to the delivery are specified before finalising the order at checkout.
All prices displayed on our website are in Australian Dollars (AU$) and will be charged in Australian Dollars at the time of checkout.
Tapping INTERNATIONAL/STANDARD at checkout will lengthen the delivery time, usually 15-20 business days. All standard international delivery is despatched via Auspost International.
INTERNATIONAL TAXES
Many international countries have custom fees, as per the country’s regulations. If custom fees are required to be paid by the customer, Dhl Express will contact the customer regarding the fee.
If the customer chooses to reject the payment, this order will return to Veil of Faith. This will be classified as an ‘order cancellation’. Read underneath heading ‘order cancellations’ to understand what happens next.
INTERNATIONAL POSTAGE COSTS AND DELIVERY TIMES
INTERNATIONAL- For express orders we utilise DHL Express, delivery time is 5-10 days. International Standard Delivery is sent via Auspost International and takes approximately 15-20 business days.
TRACKING
Once your order has been shipped, you will receive an email confirmation of your shipping details and tracking number.
ORDER CANCELLATIONS
Orders can be cancelled before it being despatched. Once orders are in transit, they CANNOT be cancelled. ONLY Dhl Express INTERNATIONAL can be cancelled whilst in transit. If cancelled, ONLY the value of the item(s) can be refunded once returned. The shipping fee cannot be refunded.
ORDER SUPPORT AND FURTHER INFORMATION
If you require any assistance with your online order or would like further information regarding postage and delivery, please contact us at:
Email: customerservice@veiloffaith.com.au