Each product includes a size guide and measurements in the product description. If you're still unsure, email us atcustomerservice@veiloffaith.com.auwith your measurements and we'll be happy to help you find the best size.

Each garment has its own fit and cut, so we recommend referring to the sizing notes provided in the product description for the most accurate recommendation.

Restocks depend on the product. If you're interested in a sold-out item, send us a message via Instagram DM or email us and we'll add your name to our restock list. We'll contact you if the item becomes available again.

If a garment is more sheer than usual, we'll generally include this information in the product description.

If you're still unsure before purchasing, feel free to send us a message via Instagram DM or email customerservice@veiloffaith.com.au, and we'll be happy to advise you.

Please follow the care instructions on the garment's care label. If you're unsure how to care for a particular item, feel free to contact us before washing and we'll be happy to help.

Australia

• Standard Shipping: 2–5 business days
• Express Shipping: 1–3 business days

International

• Standard Shipping: 5–10 business days
• Express Shipping: 4–8 business days

Please note that delivery timeframes are estimates and may vary depending on your location and postal carrier.

Yes! We ship worldwide to most countries.

Shipping rates and delivery options are calculated at checkout based on your destination. If your country isn't available or you have any questions about international shipping, please contact us at customerservice@veiloffaith.com.au and we'll be happy to assist.

Unfortunately, we are unable to cancel or make changes to orders once they have been placed, as our team begins processing and fulfilling orders as quickly as possible.

Yes! We offer free in-store pickup.

Orders placed before 3:00 pm are generally ready for collection the same day. Orders placed after 3:00 pm will usually be ready for collection the next business day. We'll notify you as soon as your order is ready for pickup.

You can view our full Returns Policy here:
https://www.veiloffaith.com.au/pages/returns

Our exchange process is outlined in our Returns Policy:
https://www.veiloffaith.com.au/pages/returns

If you have any questions or need assistance, please contact customerservice@veiloffaith.com.au.

No. Sale, clearance and outlet items are consideredfinal saleand cannot be returned or exchanged for change of mind.

No. For hygiene reasons, all hijabs, undercaps and headwear cannot be returned or exchanged unless deemed faulty.

Yes! We have three stores located at the one address:

198 Waterloo Road, Greenacre NSW 2190

• Veil of Faith
• Elegance by VOF (Formal Dresses)
• Veil of Faith Outlet

We'd love to welcome you in-store!

Yes! All of the styles available on our website are also available to try on in-store, subject to stock availability.

Spend $300 or more in a single transaction on eligible full-price clothing (not including formal dresses) to become a Lifetime VIP Member.

As a VIP Member, you'll receive 10% off eligible full-price clothing on future purchases.

VIP discounts exclude: Hijabs & Headwear, Accessories, Gifts, Sale and Outlet items.

Please note:VIP discounts cannot be combined with other offers and are not valid during storewide sales or promotional periods.

The best way to reach our Customer Service team is by emailing customerservice@veiloffaith.com.au.

We aim to respond to all enquiries within 3 business days. During sale periods or busy times, response times may be slightly longer.